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Customer Service

FAQ

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A

EMS stands for electronic muscle stimulation. 

It was designed to prevent muscle loss for astronauts in zero gravity. 

The technology trains muscles by sending electrical stimulations to the muscle fibers via micro-currents.

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Depending on the purpose of use for each mode, frequency bands based on physiological mechanisms were utilized. 

Usage times for each band were designed to be different in order to deliver the most ideal results.

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Generally, the low-frequency/ultrasound pad is set to be used for 30 minutes for one time use. 

It is possible to use the ultrasound probe for 15 minutes for one time use, and this can be adjusted by the user. 

Better results can be obtained if it is used consistently every day. 

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A

There is no single answer since the level of intensity felt by the user depends on his or her physical condition and the position of the attachment. 

Users should adjust the intensity with the dial so as not to strain their bodies. 

When using it for the first time, start at a low intensity, then gradually increase the intensity so that the body doesn’t become strained.

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According to expert research, 4 weeks after the start of usage is when effects begin to show up. 

It is recommended to use the device consistently every day for first 3 months to obtain clearer results.

It is not a malfunction.

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A

This may be caused by an increase of resistance between the skin and the adhesion surface, which can occur when the adhesion surface is not properly attached to the skin or if the skin is dry. Please check whether or not the pad is properly attached and attach the adhesion surface to the skin if required, or apply low-frequency gel sufficiently to the skin and use.

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A

The degree to which the human body feels low frequency stimulation is determined by the current value. 

However, the same current value feels much stronger for people with moist or thin skin. 

The left and right side of the human body are generally unequal, so it is very natural to feel that the intensity level on either side is different when the low frequency stimulation is applied. 

However, if the difference feels too large, a health check-up is recommended.

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A

A built-in circuit is incorporated to protect the device in the case of an abnormal current flow during use. 

If this happens, unplug the power adapter and plug it in again.